Legal Document

jeetbuz Privacy Policy

Here is a full explanation of how important your personal data is to us, and how it is collected, stored, and protected.

Last Updated: January 2025
1

Introduction and Scope

jeetbuz is an online gaming and sports betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") sets out how jeetbuz collects, stores, uses, and protects the personal data of its users.

By creating an account on this platform or using its services, you are considered to have accepted the terms of this Policy. Our Terms and Conditions also apply alongside this Policy and govern the overall use of the platform.

This Policy applies only to jeetbuz's own website and mobile application. Third-party sites and services are governed by their own privacy policies.

You must be at least 21 years old to use jeetbuz. We do not knowingly collect data from minors.

2

What Data We Collect

We collect the following types of data when you register and use services on jeetbuz:

2.1 Data You Provide Directly

  • Full name, date of birth, and gender
  • Mobile number and email address
  • National ID or passport number (for identity verification)
  • Financial transaction details — information related to bKash, Nagad, or Rocket accounts
  • Any additional information you choose to provide

2.2 Data Collected Automatically

  • Device type, operating system, and browser information
  • IP address and approximate location
  • Cookies and session data
  • Activity logs on the platform — game history, bets placed, deposit and withdrawal history
  • Pages visited, click patterns, and session duration

2.3 Data Received from Third Parties

Where necessary for identity verification or fraud prevention, we may collect relevant data from trusted third-party services. This data is used only for the specified purpose, and no unnecessary data is retained.

3

How We Use Your Data

Collected data is used for the following legitimate purposes:

  • Account registration and identity verification
  • Processing deposits, withdrawals, and other financial transactions
  • Providing customer support and resolving issues
  • Ensuring platform security and preventing fraud
  • Analysing service usage to improve the user experience
  • Communicating relevant bonus offers and promotions
  • Meeting legal and regulatory obligations
  • Implementing and monitoring responsible gaming policies

Your data will never be sold to advertisers or unrelated third parties. jeetbuz treats the privacy of its users as a top priority.

4

Data Storage and Security

jeetbuz uses industry-standard technical measures to keep your data secure.

4.1 Encryption and Security Technology

All data is transmitted via SSL (Secure Socket Layer) encryption. Stored data is held in encrypted databases and can only be accessed by authorised staff. Regular security audits are carried out.

4.2 Data Retention Period

Your data is retained for as long as your account remains active. After an account is closed, certain data may be kept for a defined period due to legal and regulatory requirements. Once that period ends, data is securely deleted.

Financial transaction records may need to be retained for an extended period in line with legal obligations.

5

Data Disclosure and Third Parties

jeetbuz may share your data with third parties in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted technology and payment partners who assist in operating our services. These partners receive only the data needed for their specific tasks and are bound by confidentiality agreements.

5.2 Legal Obligations

Data may be provided in response to a valid legal process, court order, or lawful request from a government authority.

5.3 Fraud Prevention

In cases of suspected activity or fraud, relevant data may be shared with verification agencies.

Outside the three circumstances above, your data will not be transferred to any third party.

6

Cookies and Tracking Technologies

jeetbuz uses cookies and similar technologies to improve the platform experience.

6.1 Types of Cookies

  • Essential cookies: Required for login sessions, security, and core functionality.
  • Functional cookies: Used to remember your preferences and settings.
  • Analytics cookies: Used to understand how the platform is used, helping us improve the service.

6.2 Cookie Controls

You can control or disable cookies from your browser settings. However, disabling essential cookies may limit some platform functionality.

7

Your Rights

As a jeetbuz user, you have the following rights regarding your own data:

  • Right to access: You can request to know what data we have collected about you.
  • Right to rectification: You can request a correction if any of your data is inaccurate.
  • Right to erasure: In certain circumstances you can request that your data be deleted, though this may not be possible where legal obligations apply.
  • Right to opt out of marketing: You can opt out of promotional emails or messages at any time.
  • Right to portability: In certain circumstances you can request a copy of your data.

To exercise any of these rights, please contact our support team. We provide assistance in Bengali and English, 24/7.

8

Responsible Gaming and Data Use

jeetbuz monitors gaming behaviour to protect its users. Data collected for this purpose is used solely for protective measures — such as identifying signs of excessive play and providing timely assistance.

jeetbuz's Responsible Gaming policy contains more detail on this, and every user is encouraged to read it. Data gathered through this monitoring is not used for any commercial purpose.

9

International Data Transfers

jeetbuz operates an international platform. Your data may be processed or stored on servers outside Bangladesh. In such cases, we ensure that:

  • Transferred data is covered by appropriate security measures.
  • The receiving party is contractually bound to uphold the standards of this Privacy Policy.
  • Transfers are carried out under the applicable legal framework.
10

Identity Verification (KYC) Process

After opening an account on jeetbuz, you may be required to go through an identity verification (Know Your Customer or KYC) process before withdrawing or depositing above certain amounts. This process may require you to provide:

  • A scan or photo of your National ID or passport
  • A selfie or live photo (for facial matching)
  • An address verification document (where applicable)

Data provided during KYC is used only for identity verification and fraud prevention. It is not sold to third parties or used for advertising purposes.

11

Changes and Updates

jeetbuz reserves the right to update or amend this Privacy Policy at any time. If any significant changes are made, a notification will be sent to your registered email or mobile number. Continued use of the platform after changes have been made will be considered acceptance of the revised Policy.

We recommend that you visit this page regularly, and see our About Us page to learn more about jeetbuz.

12

Contact

If you have any questions, complaints, or data requests regarding this Privacy Policy, please contact us:

Live Chat: 24/7 direct chat support (in Bengali and English)
Response time: Emails are generally replied to within 24 hours

For answers to common questions, visit our FAQ section — where you will find answers to frequently asked questions about accounts, payments, and privacy.